Customer Service

Live Chat

Live Chat

Chat with WeChat customers in real time and share with them resources such as KB articles, videos, etc.
Routing Rules

Routing Rules

Route new chat requests to the right agents based on data in Salesforce, such as customer SLA and agent skill set.
WeChat Tags

WeChat Tags

View WeChat user segmentation and tag them while chatting with them.
Request Payments

Request Payments

Send payment requests through the Live Chat window.
Agent Status

Agent Status

Customize agent statuses and their auto replies to let WeChat customers know why their assigned agents are not responding and when they will be available.
Chat Transfer

Chat Transfer

Transfer WeChat customers to other agents and internal resources whenever needed.
Quick Survey

Quick Survey

Allow WeChat customers to submit a quick Yes or No survey after a chat conversation ends to rate their customer support experience.
Case Creation

Case Creation

Record cases either manually by agents/customers or automatically using Salesforce Process Builder.
WeChat Reminders

WeChat Reminders

Deliver automated notifications when progress is made to cases.
Quick Replies

Quick Replies

Use Quick Replies to answer frequently asked questions from WeChat customers.
Smart Replies

Smart Replies

Reduce agent workload by sharing with WeChat customers resources using Smart Replies before connecting them with agents.
Chatbot

Chatbot

Further reduce agent workload by using Charket chatbot to process more complex WeChat customer inquiries.
Charket Mobile App

Charket Mobile App

Allow agents to support WeChat customers anytime anywhere.
Live Chat Monitor

Live Chat Monitor

Allow supervisors to monitor chat conversations, view chat analytics, and transfer WeChat customers among agents.
Lightning Console Support

Lightning Console Support

Support WeChat customers from Salesforce Lightning Console and view their 360 data with minimum clicks.
Omni-Channel Support

Omni-Channel Support

Add Charket Live Chat to Salesforce Omni-Channel to use one chat window to support customers from all channels.