Why Charket

Performance

Performance

Charket is a direct integration between Salesforce and WeChat without having any servers in between. It reduces factors, such as server bottleneck, extra connection routings and additional request processing, that can slow down the traffic. A request or a response between a WeChat user and an agent will only take 1 second on average to reach each other. No other solutions can achieve such level of performance, not even close.
Flexibility & Scalability

Flexibility & Scalability

Salesforce’s award winning Lightning platform is well known for its flexibility and scalability. Salesforce customers can use this platform to create its own data schema, build workflow rules & PB processes, and develop Apex code to implement customized solutions. Charket is a Salesforce native app that runs on top of the Lightning platform. Charket inherits the platform’s flexibility and scalability that Charket customers can rely on to meet their unique WeChat requirements.
Data Security

Data Security

Needless to say how things can turn very bad when data breach happens. Charket is the only WeChat solution provider that does NOT have access to customers’ WeChat data. All WeChat data is saved in each customer’s own Salesforce org so the data is fully secured by Salesforce’s multi layers of authentication and data storage/access technologies. Having the confidence that Charket can truly protect their data is a major reason why most international brands chose Charket. Data security is their bottom line when choosing any business systems.
GDPR Compliance

GDPR Compliance

GDPR is applicable to companies all around the world if they collect personal information from people who live in European countries and there are for sure many WeChat users in those countries. By using Charket, companies can implement their WeChat strategies with the least amount of effort in order to get compliant with GDPR. Charket is so far the only WeChat solution that can offer GDPR compliance.
Support of Salesforce Clouds

Support of Salesforce Clouds

Charket supports all Salesforce major clouds, from Sales Cloud and Service Cloud to Marketing Cloud and Pardot. Charket is a one-stop solution to support WeChat marketing, social selling & social commerce, WeChat customer service, WeChat payment processing and many more.
WeChat Data Analytics

WeChat Data Analytics

WeChat data is saved along with other Salesforce data. Salesforce’s reporting & data analytics tools and even 3rd-party data reporting & mining tools can be used to help analyze WeChat data and potentially monetize the data.
Maintenance & Support

Maintenance & Support

Charket runs within Salesforce in which all other functionalities are implemented. A company’s current Salesforce admin team can support Charket with very minimum extra maintenance & support effort.
Technical Expertise

Technical Expertise

Charket is designed and developed by a product team that has 15+ years of Salesforce development experience and 6+ years of WeChat development experience. Our technical expertise in both Salesforce and WeChat guarantees Charket runs efficiently and reliably.
Cost

Cost

Considered from the following 4 perspectives, the general ownership cost of using Charket is low and predictable.
Unlike most other WeChat solution providers which charge customers based on the amount of WeChat followers and servers deployed, both of which are unpredictable and can be very large, Charket charges customers based on licenses for internal users who need to engage with WeChat followers and view WeChat data. The amount of Charket licenses needed is always predictable and usually small.
The same team that supports Salesforce can support Charket, so there is usually no extra support and administration cost.
Due to the flexibility and scalability offered by Charket, the cost of building new features is low and manageable.
Charket offers free upgrades through Salesforce’s AppExchange platform. There is no hardware upgrade/replacement cost.