Subscriptions are billed annually
What is a Charket license?
A Charket license is a Salesforce feature license that entitles a user to access an additional feature that is not included with his or her user license. Each Sales/Service Cloud user who needs to use the Charket app or access its data needs to have one Charket license. 5 Charket licenses allow 5 of your Salesforce users to use Charket.
Can I buy more Charket licenses?
Yes, submit this form to request a quote for more licenses.
Do you have an implementation fee?
Your license subscription includes up to 50 hours of our professional services which will be used for the initial implementation and the user onboarding. 50 hours are good for most of our customers. If more hours are needed, the additional hours will be billed at US$200/hour using the T&M billing approach.
Will you do onsite training?
All training sessions will be delivered online. If you prefer to have onsite training, our professional service team can do it at an additional charge.
Do you offer monthly billing options?
After serving hundreds of customers, our experience has found that customers who commit to a full year of using Charket will be more successful and benefit the most out of their investment in the long run. Therefore monthly subscriptions are not available and all subscriptions require an annual commitment.
Why is a Charket license more expensive than a Salesforce license?
WeChat is the most important marketing, sales and customer support channel in China. Charket's pricing model is appropriate for the value it creates in the WeChat ecosystem. Charket's rich set of features, free updates and free product support make the total cost of ownership the lowest among all possible options to integrate WeChat with Salesforce.
Do you offer free updates?
Yes. As a SaaS solution, we update our Charket app regularly in order to make new features available and accommodate changes from both Salesforce and WeChat. All updates are free of charge.
Do you offer free end user support?
Our free support only covers issues that are related to our Charket app. Our professional service team offers Salesforce development, customization and consulting services at an additional charge.