Charket LINE Release Notes

Message Library now supports Image/Audio/Video messages.

Introduced Message Library, which makes pre-created text and multimedia resources available to the Charket Social Hub Live Chat component. Resources in the Message Library are limited to text messages for this version.

Added the support of keyword matching.

Supports adding a new trusted URL to make sure LINE user profile photos will continue to be shown after a Salesforce update is enforced.

Supports the latest version of the Charket Social Hub package.

LINE related permission sets now support AI related permissions.

Enhanced logging function.

Miscellaneous UI enhancements.

Added support for displaying LINE chat messages in Community.

Flow now supports sending text messages.

Added support for receiving Image, Audio, Video, File, Location, Revoked Messages, Subscribed and Unsubscribed messages.

Added support for the synchronization of Social Profiles, but this requires enabling a specific API after authentication.

Added support for matching Lead/Contact via External User ID when creating or updating a Social Profile.

Supports Live Chat for LINE.

Supports transferring a LINE chat between agents.

Supports marking a LINE chat as done.

Supports starting a new chat with a LINE user.

Supports creating cases from LINE chat messages.