Charket Social Hub Release Notes

Introduced Flows actions to add and remove tags to and from social profiles.

Added the keyboard shortcut (Cmd + .) to open the Choose Message window in the Live Chat component.

Enhanced the REST APIs for the Charket mobile app.

Added the ApiName field for the Tag object for the "Add Tag/Remove Tag" Charket Actions.

Added the support for manually regenerating an audio call's transcript and summary.

Added the support for searching and filtering by Field Label or API Name on the Insert Merge Field page.

Miscellaneous bug fixes and UI enhancements.

Added the support for Alibaba Cloud AI.

Added the support for creating custom AI actions.

Miscellaneous bug fixes and UI enhancements.

Added two actions "Route Chat" and "End Chat" to make chat routing and chat processing easier to do.

Added more APIs for the Charket mobile app.

Miscellaneous bug fixes and UI enhancements.

Added support for adding merge fields when creating text messages.

Added support of editing messages in Message Resources.

Added automatic extension for 30-day temporary WhatsApp messages.

Miscellaneous bug fixes and UI enhancements.

Added support for creating Text, Image, Audio, and Video messages for WhatsApp and LINE.

Miscellaneous bug fixes.

Added support for configuring actions for unassigned chats to enable customizable routing rules.

Supports new OpenAI response data structure.

Enhanced support for Live Chat actions.

Miscellaneous bug fixes and UI enhancements.

The Social Hub Live Chat component can now support WeChat chats.

Added more APIs for the Charket mobile app.

Added support for Person Account.

Miscellaneous bug fixes and UI enhancements.

The Live Chat component now supports selecting multiple messages for further processing.

Added support for processing chat messages using AI actions.

Miscellaneous UI enhancements.