Charket WeChat Release Notes

Charket WeChat v4.7
June 28, 2022
What's New
• 
Enhanced support of Survey rules.
• 
Makes editing WeChat follower alias and syncing it to WeChat servers easier in the WeChat Follower details page.
• 
Added the support of updating WeChat follower information with connected WeCom user information.
• 
Added a new WeChat follower source "Channels".
• 
Mini program page path supports merge fields now.
• 
Charket forms have enhanced support of SMS verification.
• 
Retired Welcome Message's support of merge fields.
• 
Miscellaneous bug fixes and UI enhancements.
Charket WeChat v4.6
December 15, 2021
What's New
• 
Updated Message Library to accommodate a WeChat API update.
• 
Limits auto replies to 3 to accommodate another WeChat API update.
• 
Updated Live Chat to comply with new WeChat messaging rules.
• 
Enhanced WeChat message delivery for Marketing Cloud Journey Builder.
• 
Added the support of cloning QR codes and notifications.
• 
Coupons were removed because they were retired by WeChat.
• 
Miscellaneous bug fixes and UI& performance enhancements.
Charket WeChat v4.5
June 23, 2021
What's New
• 
Rebuilt the Charket List component with the LWC framework to enhance Live Chat performance.
• 
Capitalised Salesforce Platform Events to improve performance in handling WeChat Messages and WeChat Events.
• 
Enhanced Welcome Message performance.
• 
Added a Charket Forms feature where the form builder can choose to execute active lead assignment rules upon form submitting.
• 
Support duplicate management through implementing a Charket Form API.
• 
Enhanced Charket Forms' support in IE 11.
• 
Retired URL Shortener feature.
Charket WeChat v4.4
January 29, 2021
What's New
• 
Enhanced support for Pardot. WeChat users' behaviors can be tracked without requiring them to enter their email addresses.
• 
Allows Charket admins to set a duration before chat messages are aggregated. This duration was previously fixed as 15 days.
• 
Supports setting a timezone for formating timestamps in chat messages to be aggregated.
• 
Enhanced UI for Charket Form Builder and Charket Survey Builder. URLs can be added to form/survey's description now.
• 
Added a setting that disables Smart Replies when a WeChat user is already assigned to an agent. This setting is turned on by default for newly connected WeChat accounts. It needs to be turned on manually for previously connected accounts.
• 
Added a new Process Builder action that can remove tags from WeChat followers.
Charket WeChat v4.3
November 10, 2020
What's New
• 
Added the support of 3rd-party authentication through Charket Social Hub.
• 
Added the option to disable Smart Replies during an active chat conversation.
• 
Added the status name of the agent to whom a chat conversation is transferred to.
• 
Added the option not to close the console tab after a chat conversation is marked as done in Lightning Console.
• 
Supported adding multiple welcome messages. Mini program cards can be used as welcome messages as well.
• 
Added Skill actions to form and survey submission actions.
• 
Added the option to check in an event through a URL.
• 
Added the support of custom object merge fields in notification templates.
• 
Added the SMS verification to Charket Forms (Charket SMS app needs to be installed).
Charket WeChat v4.2
October 12, 2020
What's New
• 
Added Charket Chatbot 2.0.
• 
Other miscellaneous fixes and performance improvements.
Charket WeChat v4.1
July 12, 2020
What's New
• 
For Marketing Cloud, added the support of Data Extension and multi BUs.
• 
Added the support of specifying a record type for auto-created leads/contacts/person accounts.
• 
Enhanced the support of cross account WeChat user identification.
• 
Added a new WeChat follower source for WeChat Ads.
• 
Enhancements to Charket Live Chat.
• 
Other miscellaneous fixes and enhancements.
Charket WeChat v4.0
April 30, 2020
What's New
• 
Enhanced support for Salesforce Pardot.
• 
Redesigned UI for simplifying linking WeChat accounts.
• 
Enhanced support for event/message handlers.
• 
Live Chat now supports better image processing.
• 
Added more options to sync the Message Library from WeChat.
• 
Added automated WeChat actions/activities to Live Chat.
• 
A new API for shortening URLs.
• 
Enhanced support for the Charket mobile app.
• 
Other miscellaneous fixes and enhancements.
Charket WeChat v3.2
October 15, 2019
What's New
• 
Updated Live Chat window with a more user friendly layout.
• 
Supports syncing individual WeChat followers in the Live Chat window.
• 
Enhanced support for sending one-on-one notifications in the Live Chat window.
• 
Supports marking a chat as done in the Chat List component in Lightning Console.
• 
Supports creating a new case directly from the Chat Body component in Lightning Console.
• 
Supports re-download images and videos in the Live Chat window if previous downloads failed.
• 
Supports linking a notification template with a mini program.
• 
Added a new report type “Surveys Taken with Lead and Contact”.
• 
Enhanced user experience and performance of the WeChat Followers page.
• 
Other miscellaneous enhancements and fixes.
Charket WeChat v3.1
May 1, 2019
What's New
• 
Added a new Lightning component “WeChat Followers” which can be added to Lead/Contact/Person Account page layouts. WeChat followers can be easily tagged within the component.
• 
Enhanced mini program support for Marketing Cloud. Mini program cards are added to service/subscription account messages; Marketing Cloud users can also use Journey Builder to automate WeChat messages to mini program users.
• 
Added more email notifications after sync jobs finish running.
• 
Enhanced support for iPad.
• 
Added more APIs for the Charket mobile app.
Charket WeChat v3.0
April 3, 2019
What's New
• 
Redesigned the UI to match the new Lightning UI styles.
• 
Added the support of Lightning Console.
• 
Added the support of Salesforce Marketing Cloud.
• 
Changed the way individual chat messages are archived when a chat conversation is marked as done.
• 
Other miscellaneous fixes and performance improvements.