Connect LINE to Salesforce Customer 360
connect
Social Networks
to
Salesforce Customer 360
and enable
Social Network Marketing, Social Selling/Commerce
Customer Service through Social Networks
Social Network Empowered Customer Loyalty Program
Succeed from anywhere
with a single view of your customer
Stay connected with WeChat customers
naked Group
Charket has allowed us to utilize the strength of WeChat and combine it with the power of Salesforce Customer 360 to successfully and seamlessly communicate with our guests via WeChat while ensuring these communications have a 360 view across the whole organization, so quests' needs are addressed timely and escalated as needed.
Manoj Mehta | naked Group CEO
Open in WeChat
Connect WeCom customer
engagement features with
Salesforce CRM
engagement features with
Salesforce CRM
Scan this QR code to schedule a demo
Charket SMS
Engage Customers Using SMS
Engage Customers Using SMS
ANANTARA VACATION CLUB
“Our employees now have a clear understanding of everyone they are talking to, and an essential view of all their previous interactions with us by using Charket.”
MATTHIJS DE MAN | DIRECTOR
OF CLUB SERVICES AND INNOVATION
OF CLUB SERVICES AND INNOVATION
One-stop Social CRM Solution Provider
Dashboard
Marketing Cloud for WeChat Marketing Automation
Add WeChat actions to Marketing Cloud Journey Builder
Pardot for WeChat Marketing Automation
Feed Pardot with WeChat data for lead/prospect scoring automation and trigger WeChat actions from Pardot Engagement Studio
WeChat Marketing Campaign Management
Manage marketing events, both online and offline, using WeChat QR codes
Segment WeChat followers by WeChat tags and Salesforce marketing campaigns and broadcast segment-based WeChat messages
Charket Form Builder
Build Charket forms by dragging and dropping fields onto each form
Use Charket surveys to collect feedback from WeChat audience
Chat with WeChat followers and share with them resources using Charket Live Chat
Support WeChat customers and view their 360 data from Salesforce Lightning Console
Live Chat Monitor
A supervisor view to monitor what’s happening between WeChat customers and internal agents
Message Library for managing WeChat resources
Extend Charket functionalities through Process Builder
Charket - Your one-stop WeChat solution provider
Supports Salesforce Sales Cloud, Service Cloud and Marketing Cloud, including Pardot
Connects WeChat Service Account, Subscription Account and Mini Program into Salesforce
Direct integration between Salesforce and WeChat guarantees the best performance, highest level of data security and compliance with GDPR
Marketing campaign management made easy through WeChat QR codes, forms and surveys
Communicate with WeChat customers and share with them resources using Charket Live Chat
Social selling made possible with the Charket mobile app
Extend Charket functionalities using Process Builder and Apex code to meet ever-changing business requirements
Why Charket
Data Security
Customer Reviews
Why Charket
Performance
Charket is a direct integration between Salesforce and WeChat without having any servers in between. It reduces factors, such as server bottleneck, extra connection routings and additional request processing, that can slow down the traffic. A request or a response between a WeChat user and an agent will only take 1 second on average to reach each other. No other solutions can achieve such level of performance, not even close.
Flexibility & Scalability
Salesforce’s award winning Lightning platform is well known for its flexibility and scalability. Salesforce customers can use this platform to create its own data schema, build workflow rules & PB processes, and develop Apex code to implement customized solutions. Charket is a Salesforce native app that runs on top of the Lightning platform. Charket inherits the platform’s flexibility and scalability that Charket customers can rely on to meet their unique WeChat requirements.
Data Security
Needless to say how things can turn very bad when data breach happens. Charket is the only WeChat solution provider that does NOT have access to customers’ WeChat data. All WeChat data is saved in each customer’s own Salesforce org so the data is fully secured by Salesforce’s multi layers of authentication and data storage/access technologies. Having the confidence that Charket can truly protect their data is a major reason why most international brands chose Charket. Data security is their bottom line when choosing any business systems.
